In a democracy, the citizens make the Government and hold it accountable. Police is a part of the Government machinery for which the Rules and Regulations are more important and have to work in the interest of Public. Citizens register many complaints against the Government Machinery. The grievances of citizens against Government Machinery need to be heard and redressed. Otherwise, citizens will trained to withdraw their loyalty towards it. Hence, democracy sets up appropriate machineries for the redressal of citizen’s grievances.
 

In this context a Special Cell namely Public Grievance Cell had been setup under Purba Bardhaman District Police  to deal with the redressal of the grievances of the citizen of Purba Bardhaman District. Also, a citizen-friendly "Bharsa" app has been launched last year in 2024 for quick resolution and settlement of the problems and complaints of the residents of Purba Burdwan. The main purpose of this app is to monitor any problems/complaints of the public directly from the District Superintendent of Police office. The link and QR Code of this app are given below. We request each and every one of you to download this app.

Playstore Download Link - https://play.google.com/store/apps/details...

Public Website Link- https://pg.purbabardhaman.com/